Teleport, operated by ATKNIN LLC (California, USA), is the merchant of record for transactions processed through the platform and handles all refund requests directly. Refunds are processed to the original payment method within the timelines set by the card network.
Last updated: 23 July 2026
The customer may cancel an order at any time before the assigned professional starts work and receive a full refund to the original payment method within 5–10 business days.
If the customer is not satisfied with the delivered work, Teleport reviews the request against the agreed project scope. Partial or full refunds are issued at Teleport's discretion, consistent with the work performed.
Once the customer confirms acceptance of the delivered work, the settlement to the contractor is released and the order is considered complete. Post-acceptance refunds may still be issued for material defects reported within 7 days of acceptance.
Card chargebacks and payment disputes are handled by Teleport in coordination with the acquiring bank within card-scheme timelines. Customers are encouraged to contact us first — most issues are resolved faster through direct support than through a chargeback.
Approved refunds are issued back to the original payment method used at checkout. Timing depends on the issuing bank; typical settlement is 5–10 business days for cards. Teleport does not issue refunds in cash or to third-party accounts.
Contact Teleport support at [email protected] with your order number, a short description of the issue and any supporting materials. Our support team responds within 2 business days.
For refund requests, disputes or general support: [email protected].
Operator: ATKNIN LLC · 3400 Cottage Way, Ste G2 #20145, Sacramento, CA 95825, USA.
This policy summarises the standard refund flow. Individual orders may include specific terms disclosed at checkout, which prevail over this general policy.